Last updated Nov 2026

 

These Merchandise Terms & Conditions apply to all physical merchandise purchased through the Michelle Robinson Medium website.

By placing an order for merchandise, you agree to these terms, together with the website’s general Terms & Conditions, Privacy Policy, Shipping & Delivery Policy and Returns & Refunds Policy.

These terms apply to physical merchandise only. Purchases of digital products, courses, memberships, readings and other services are covered by the relevant terms and policies on this website.

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1. Products and made-to-order items

Our merchandise is produced on demand through independent printing and fulfilment partners. This means your item is generally made specifically for you after your order has been placed.

We aim to display products, colours, designs and descriptions as accurately as possible. However, colours and appearance may vary slightly due to screen settings, device displays, printing processes and variations between production batches.

Product images are provided as a guide. The actual item may have minor differences in appearance or placement while remaining consistent with the product description.

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2. Placing an order

Please check your order carefully before completing your purchase, including:

• The product and design selected.

• The size and colour selected.

• The quantity ordered.

• Your delivery address and contact details.

Once an order has been submitted, it is sent for processing and production. We cannot guarantee that changes or cancellations can be made after an order has entered production.

If you need to request a change or cancellation, please contact us as soon as possible at support@michellerobinsonmedium.com. We will do our best to assist where production has not yet commenced.

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3. Pricing and payment

All prices are displayed on the website in the currency indicated at checkout.

Payment must be completed at the time of purchase. Your order will not be processed until payment has been successfully received.

Any applicable delivery charges will be displayed during checkout.

We reserve the right to correct pricing or product description errors. If an error affects an order you have placed, we will contact you to discuss the available options.

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4. Production and fulfilment

Merchandise is produced and fulfilled by our print-on-demand partners. Production and dispatch times may vary depending on the product, fulfilment location, production demand and destination.

We aim to provide estimated delivery timeframes where available. These are estimates only and are not guaranteed delivery dates.

Once an order has been dispatched, delivery is managed by the relevant postal or courier service. Delays may occur due to postal networks, customs processing, public holidays, weather events or other circumstances outside our control.

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5. Shipping and delivery

We currently offer delivery to selected countries and regions. Available destinations and delivery costs are displayed at checkout.

Customers are responsible for providing a complete and accurate delivery address. We cannot guarantee replacement or reimbursement where an order has been delivered to an address incorrectly supplied by the customer.

For international orders, customs duties, import taxes, handling charges or other fees may apply. These charges are the responsibility of the customer unless otherwise stated at checkout.

Further information is available in our Shipping & Delivery Policy.

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6. Returns, refunds and exchanges

As our merchandise is generally made to order, we do not offer returns or exchanges for change of mind, incorrect size selection or a preference for a different colour or design.

Please check the product information and sizing details carefully before ordering.

If your item arrives damaged, faulty or materially different from the product ordered, please contact us at support@michellerobinsonmedium.com with your order number and photographs where appropriate. We will assess the issue and work with our fulfilment partner to arrange an appropriate resolution.

This may include a replacement, repair or refund, depending on the circumstances and your rights under applicable consumer law.

Nothing in these terms limits or excludes your rights under the Australian Consumer Law or any other consumer protection laws that apply to your purchase.

Please refer to our separate Returns & Refunds Policy for further information.

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7. Lost or delayed orders

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can investigate with the relevant fulfilment or delivery provider.

Where an order is confirmed as lost, we will work towards an appropriate resolution in accordance with our Returns & Refunds Policy and applicable consumer law.

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8. Product availability

Although we aim to keep our merchandise available, products, colours and sizes may occasionally become unavailable due to changes in supplier stock or production arrangements.

If we are unable to fulfil an order, we will contact you to discuss an appropriate alternative or refund.

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9. Intellectual property

All original artwork, designs, branding, written content and other creative material displayed on this website remain the intellectual property of Michelle Robinson Medium or their respective rights holders.

Purchasing merchandise does not give you permission to reproduce, distribute, modify or commercially use any artwork, design or branding.

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10. Limitation of liability

We take reasonable care in selecting products and fulfilment partners and in managing merchandise orders.

To the extent permitted by law, we are not responsible for delays or disruptions caused by circumstances outside our reasonable control, including postal delays, customs processing and events affecting fulfilment providers.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under applicable consumer protection laws.

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11. Privacy

Personal information provided when placing an order will be handled in accordance with our Privacy Policy.

Some order information, including delivery details, may be shared with our fulfilment and delivery partners where necessary to produce and deliver your merchandise.

 

12. Australian Consumer Law

Nothing within these Terms & Conditions excludes rights or guarantees that cannot legally be excluded under Australian Consumer Law.

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13. Changes to Terms & Conditions

Michelle Robinson reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Updated versions will be published on the website and continued use of services constitutes acceptance of any revised terms.​​

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14. Agreement

By booking, purchasing, accessing, or participating in any service or offering, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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15. Contact

If you have a question about a merchandise order, please contact:

Email: support@michellerobinsonmedium.com

Please include your order number so we can assist you as efficiently as possible.

These Merchandise Terms & Conditions should be read together with the other policies published on the Michelle Robinson Medium website.

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