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Refund Policy

a. Intuitive Services Refund Policy 

1. Service Descriptions

Michelle’s services include, but are not limited to:

  • Intuitive readings (including mediumship, intuitive healing, and psychic readings)

  • Intuitive mentoring sessions, including Online Intuitive Circles

  • Spiritual coaching and intuitive guidance

  • Art services, excluding workshops

All services are experiential and personalised in nature.

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2. Cancellation & Refund Policy (Prior to a Session)

  • Clients may cancel their appointment and receive a full refund, less any third-party transaction or processing fees, provided that more than 48 hours’ notice is given prior to the scheduled session time.

  • Cancellations made between 24–48 hours prior to the scheduled session time are non-refundable. A one-time reschedule may be offered at Michelle’s discretion.

  • Cancellations made within 24 hours of the scheduled session time are non-refundable and non-transferable, as the appointment time cannot reasonably be filled.

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3. Rescheduling Policy

  • Clients may reschedule their appointment once without penalty, provided that at least 24 hours’ notice is given (excluding Online Intuitive Circles).

  • Requests to reschedule a second time, or failure to provide the required notice, will result in the session being forfeited.

  • Online Intuitive Circles and group-based sessions are not eligible for rescheduling unless otherwise stated in writing.

Missed Sessions

  • If you are unable to attend a scheduled session, refunds are not issued for missed appointments.

  • At Michelle’s discretion, a brief recap or follow-up notes may be provided where appropriate, unless otherwise agreed in writing prior to the session.

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4. Late Arrival & No-Show Policy

  • Sessions are conducted online and commence at the scheduled start time.

  • If a client has not joined the session within 10 minutes of the scheduled start time, the session will be considered a no-show and will be forfeited without refund or reschedule.

  • This policy ensures fairness to all clients and respects the practitioner’s time and energetic preparation.

  • If you are experiencing technical difficulties, please make contact before or within the first 10 minutes of your session time. Where possible, reasonable discretion may be applied.

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5. Refunds Once a Session Has Commenced

  • Once a session has commenced, no refunds are provided, including where a client chooses to end the session early or feels dissatisfied with the information received.

  • Intuitive sessions may present information that is unexpected or challenging. Discomfort with, or disagreement about, the content of a reading does not constitute grounds for a refund.

  • In rare circumstances where a session is significantly shortened, a partial refund may be offered at Michelle’s sole discretion, less any transaction or processing fees.

Artwork & Commissioned Pieces

  • There are no refunds on commissioned or Intuitive Artwork once within 24 hours of the booked session time allocated for Michelle to complete the artwork.

  • Refunds are not provided where commissioned or Intuitive Artwork does not meet client expectations. These works are created under creative and intuitive licence and are personalised for each individual.

  • If there are concerns regarding the received artwork, clients are encouraged to contact Michelle promptly to discuss the matter.

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6. Exceptions

  • If a session is deemed unsatisfactory due to Michelle’s conduct or service delivery (for example, significant technical issues or failure to provide the service as agreed), clients may be eligible for a full or partial refund.

  • Any such concerns must be brought to Michelle’s attention within 24 hours of the scheduled session time for review.

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7. Service Quality & Feedback

Michelle is committed to providing services with due care, skill, and professionalism.
Client feedback is welcomed and encouraged, and concerns should be raised as soon as possible so they may be addressed appropriately.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

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8. Contact Information

For questions regarding this policy, or to request a cancellation or refund, please contact:

Email: Support@michellerobinsonmedium.com

b. Workshop Refund Policy 

 

We understand that life happens, and plans can change.


To ensure fairness and allow us to offer your space to someone else, please note the following refund terms:

  • Full Refund – Cancellations made 14 days or more before the workshop date will receive a full refund, minus any third‑party service fees incurred during the transaction

  • 50% Refund – Cancellations made 7–13 days before the workshop date will receive a 50% refund.

  • No Refund – Cancellations made less than 7 days before the workshop date, or non-attendance on the day, are non-refundable.

 

2. Transfers Policy

  • If you are unable to attend, you are welcome to transfer your ticket to another person at no additional cost—just let us know their name and contact details before the workshop. agreed upon in writing prior to the start date.

 

3. No-Show Policy

  • If a client fails to attend the scheduled workshop without prior notice, the session will be considered a "no-show," and no refund will be issued. The session fee will be forfeited.

 

4. Refund Process

  • To request a refund, clients must contact Michelle via email prior to 7 days of the scheduled session.

  • Refund requests will be processed within 10 business days after approval. The refund will be issued using the original payment method.

 

5. Exceptions

  • If the workshop is cancelled by the organiser due to unforeseen circumstances, you will receive a full refund or the option to transfer to a rescheduled date.

  • If a workshop is deemed unsatisfactory due to the conduct or service of Michelle (e.g., technical issues, misconduct), clients may be eligible for a full or partial refund. This must be brought to Michelle's attention within 24 hours after the session.

 

6. Service Quality

  • Michelle want to ensure that her clients are satisfied with their experience. If you have feedback regarding your session, please inform Michelle as soon as possible. She take client satisfaction seriously and is committed to continuous improvement.

 

7. Contact Information

    For questions regarding this refund policy or to request a cancellation or refund, please contact us at:

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