Refund Policy
Last Updated: May 2026
Michelle’s services and offerings include, but are not limited to:
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Intuitive readings
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Mediumship, psychic, and intuitive healing sessions
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Intuitive mentoring and Online Intuitive Circles
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Spiritual coaching and intuitive guidance
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Memberships
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Courses and workshops
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Guided meditations and activations
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Digital products and downloadable content
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Artwork and commissioned intuitive pieces
All services are personalised, experiential, and energetically prepared in nature.
1. Sessions, Readings & Mentoring
Cancellation Policy
Clients may cancel their appointment and receive a full refund, less any third-party transaction or processing fees, provided more than 48 hours’ notice is given prior to the scheduled session time.
Cancellations made:
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Between 24–48 hours prior to the session are non-refundable, however one reschedule may be offered at Michelle’s discretion.
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Within 24 hours of the session are non-refundable and non-transferable.
Rescheduling Policy
Clients may reschedule once without penalty where at least 24 hours’ notice is provided.
Requests to reschedule a second time, or failure to provide adequate notice, may result in the session being forfeited.
Online Intuitive Circles and group-based sessions are not eligible for rescheduling unless otherwise agreed in writing.
Missed Sessions, Late Arrivals & No-Shows
Sessions commence at the scheduled start time.
If a client has not joined within 10 minutes of the scheduled time, the appointment will be treated as a no-show and forfeited without refund or reschedule.
Refunds are not issued for missed appointments.
Where appropriate and at Michelle’s discretion, brief follow-up notes or a recap may be provided.
Clients experiencing technical issues should make contact within the first 10 minutes of the scheduled session where possible.
Refunds Once a Session Has Commenced
Once a session has commenced, refunds are not provided, including where:
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A client chooses to end the session early
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A client feels dissatisfied with the information received
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Information provided feels unexpected, confronting, or challenging
Intuitive services are subjective in nature and experiences vary between individuals.
In rare circumstances where a service is significantly shortened due to factors within Michelle’s control, a partial refund may be considered at Michelle’s discretion.
2. Memberships
Memberships operate on a recurring subscription basis.
Membership payments are non-refundable, including:
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Change of mind
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Unused membership periods
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Failure to attend live sessions
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Failure to cancel before renewal
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Lack of participation
Members may unsubscribe or cancel their membership at any time through their account or subscription settings. Cancellation will stop future billing only and access will remain available until the end of the current billing period.
3. Digital Products, Courses & Online Shop Purchases
Digital products, online courses, downloadable content, meditations, activations, recorded masterclasses, Q&A recordings, and other digital shop offerings are non-refundable due to the immediate access to intellectual property and downloadable materials.
No refunds, exchanges, transfers, or credits are provided for:
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Change of mind
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Personal preference
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Failure to download or access materials
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Lack of completion or participation
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Technical issues outside Michelle’s control
Please review product descriptions carefully before purchasing.
4. Artwork & Commissioned Pieces
Refunds are not provided for commissioned or Intuitive Artwork within 24 hours of the allocated session or creation time.
As all commissioned works are created under creative and intuitive licence and personalised for each client, refunds are not provided where artwork does not align with personal expectations or interpretations.
If concerns arise regarding completed artwork, clients are encouraged to contact Michelle promptly to discuss the matter.
5. Workshops, Masterclasses & Live Events
We understand that plans can change. To ensure fairness and allow spaces to be offered to others, the following refund terms apply to workshops, live events, retreats, masterclasses, and in-person or online group experiences.
Workshop & Event Refunds
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Cancellations made 14 days or more prior to the event date are eligible for a full refund less any third-party transaction or processing fees.
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Cancellations made 7–13 days prior to the event date are eligible for a 50% refund.
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Cancellations made less than 7 days before the event, or failure to attend, are non-refundable.
Transfers
Tickets may be transferred to another person at no additional cost by providing the new attendee’s name and contact details prior to the event.
Workshop No-Shows
Failure to attend a workshop or event without prior notice will be treated as a no-show and no refund will be issued.
6. Exceptions & Service Concerns
If a session, workshop, or service is significantly impacted due to:
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Michelle’s conduct
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Failure to provide the service as agreed
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Major technical issues within Michelle’s control
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Event cancellation by the organiser
clients may be eligible for a full or partial refund, credit, or transfer at Michelle’s discretion.
Any concerns must be raised within 24 hours of the scheduled service or event.
Nothing within this policy excludes rights that may apply under Australian Consumer Law.
7. Refund Processing
Approved refunds will be processed within approximately 10 business days using the original payment method where possible.
Third-party processing fees may be deducted from approved refunds where applicable.
8. Service Quality & Feedback
Michelle is committed to delivering services with professionalism, care, and integrity.
Client feedback is welcomed and encouraged. Concerns should be raised as soon as possible so they may be addressed appropriately and respectfully.
9. Contact Information
For refund requests, cancellations, or policy enquiries, please contact: