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Last updated: November 2026

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Thank you for shopping with Michelle Robinson Medium. Our merchandise is created especially for you and produced on demand through our print fulfilment partners.

Please read the following shipping information before placing your order.

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1. Order Processing and Production

All merchandise is made to order. This means your item is printed or produced following the placement of your order, rather than being held in pre-made stock.

Once your order has been placed and payment confirmed, it is forwarded to our fulfilment partner for production.

Production generally takes approximately 2–7 business days, depending on the product, print provider and time of year.

Please allow additional time during busy periods, including seasonal holidays and promotional events.

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2. Shipping and Delivery Timeframes

Once production is complete, your order is packaged and dispatched using an appropriate shipping carrier.

Delivery timeframes vary depending on:

• The product purchased.

• The location of the print provider.

• Your delivery destination.

• The shipping method available.

• Postal and courier service conditions.

Estimated delivery timeframes will be provided at checkout where available.

As a general guide, international standard shipping may take approximately 10–30 business days after dispatch. Actual delivery times vary according to the destination and fulfilment provider.

Please remember that production time is additional to the shipping time.

All delivery timeframes are estimates and cannot be guaranteed.

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3. Shipping Costs

Shipping costs are calculated according to the items ordered, their destination and the applicable fulfilment provider's shipping rates.

The applicable shipping charges will be displayed during checkout before your order is completed.

Where an order contains multiple products, shipping charges may vary depending on the products and fulfilment arrangements.

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4. Domestic and International Shipping

We offer shipping to a range of domestic and international destinations, subject to product availability and the shipping coverage of our fulfilment partners.

Not all products are available for delivery to every country.

If a shipping destination is unavailable for a particular product, this will be reflected during the ordering process.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. These charges are the responsibility of the purchaser and are not included in the product or shipping price unless expressly stated otherwise.

Customers are responsible for ensuring that their delivery destination permits the importation of the purchased goods.

 

5. Order Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to become active within the carrier's system.

Some fulfilment providers or shipping methods may not offer tracking for every shipment.

If you have not received tracking information or your tracking details have not updated for an extended period, please contact us at:

support@michellerobinsonmedium.com

We will assist in following up on your order.

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6. Multiple Shipments

If your order contains several products, they may be produced and dispatched separately.

This can happen when items are manufactured by different print providers or fulfilment facilities.

You may therefore receive your items in separate packages and on different delivery dates.

Separate shipments do not mean that any part of your order has been cancelled or overlooked.

 

7. Incorrect Delivery Details

Please check your delivery address carefully before completing your purchase.

We cannot guarantee that changes can be made once an order has entered production or been dispatched.

If you notice an error in your delivery details, please contact us as soon as possible at support@michellerobinsonmedium.com.

Where an incorrect address has been supplied by the customer and the order cannot be redirected or delivered, additional costs may apply to arrange a replacement shipment.

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8. Delayed, Lost or Undelivered Orders

Although we work with fulfilment partners and shipping providers to ensure orders are processed and delivered as efficiently as possible, delays can occasionally occur.

These may result from:

• High seasonal order volumes.

• Production or stock availability issues.

• Postal or courier delays.

• Customs processing.

• Weather events or other circumstances affecting transport and delivery.

If your order has not arrived within the estimated delivery period, please contact us at support@michellerobinsonmedium.com with your order number.

We will investigate the matter with our fulfilment partner and assist with the next steps.

If an order is confirmed as lost, we will work towards an appropriate resolution in accordance with our Returns and Refunds Policy and applicable Australian Consumer Law.

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9. Damaged, Defective or Incorrect Items

We take care to ensure that merchandise is produced to an appropriate standard.

If your order arrives damaged, defective or different from what you ordered, please contact us within 7 days of receiving the item.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the item and any damage, where applicable.

We will assess the issue and liaise with our fulfilment partner to arrange an appropriate resolution.

Nothing in this policy limits your rights under Australian Consumer Law. Where a product has a major or minor failure, you may be entitled to a replacement, repair or refund depending on the circumstances and your statutory rights.

 

10. Contact Us

If you have any questions about shipping, delivery or an existing order, please contact:

Michelle Robinson Medium

Email: support@michellerobinsonmedium.com

We appreciate your support and thank you for shopping with us.

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